The number of customers impacted by this outage is not yet known.Ĭox says you can check your account and area to see if you are impacted by the outage online. The outage was cleared around 7:35 AM EDT. The one-time modem activation fee costs 25, according to Cox's site. Customers must pay an activation fee when signing up for service. On top of the monthly cost of internet, new Cox customers pay extra fees. As a last resort, you can reach out to Cox at 1-80 or simply tweet them on their Twitter handle CoxHelp. the outage appeared to center on Zayo Group nodes located in Phoenix, AZ. COX cable recently added automatic surcharge for new customers - and there's no way to avoid it. Wednesday, with more reports into Thursday morning. If your Cox home phone line is down, it’s more likely that the issue is connected to a larger outage at Cox’s end. The Cox spokesperson also told ABC15 Thursday morning, "The Cox team was immediately deployed to the site and has been working all night to repair, and will be bring back services to impacted customers throughout the day."ĭown Detector, a website that tracks outages and issues on various websites and services, had more than 100 reports of outages in the Valley around 9 p.m. At this time, we do not have an estimated time for repair. Our engineers are working to restore services as quickly as possible. An outage is declared when the number of reports exceeds the baseline, represented by the red line. The chart below shows the number of Cox reports we have received in the last 24 hours from users in Phoenix and surrounding areas. Maybe there's an issue with the grid (or whatever you call the voodoo magic that holds the internet). Have considered switching to Cox, but seems like the problems are comparable. As in, resetting the router 2-4 times per day. On Twitter, Cox responded to some customers saying, "Some customers are experiencing a service interruption. Problems in the last 24 hours in Phoenix, Arizona. I have been having horrible connection outages with CenturyLink in North Phoenix the past few weeks. Anyone with information about the fire is asked to contact the Phoenix Police Department at 60, or Silent Witness at 480-WITNESS (or 480-TESTIGO for Spanish).Ĭustomers started contacting the company overnight, saying the outage started late Wednesday night. Join our Discord chat server if youd like to keep in touch with other people in the Valley. Cox usually doesn’t give you good enough modems for the speeds they’re now rolling out. Thanks for contributing to r/PhoenixYou can find our sub rules here, the most important of which is to be civil towards each other in the comments.You should also check out some of our recent posts and leave some comments. Fortunately, no injuries were reported, but Phoenix fire investigators believe the fire was intentionally set. 9 Sierra-117- 8 days ago It’s your modem. Phoenix police say the incident occurred around 2:30 p.m. PHOENIX - Some Cox users are experiencing an internet outage in the Phoenix area after a fire investigation, and Cox says there is no estimated time of restoration.Ī spokesperson for Cox says on Wednesday evening, "an APS pole in Phoenix that housed Cox network was set on fire and burned several thousand fiber connections, which feed customer services."
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